Tickets

Your submitted Support Tickets will be listed here. Please read the FAQs below before submitting a Support Ticket. Thank you!.

No, you shouldn't be concerned if your booking on Nusuk is confirmed. The issuing of visas can take up until May 19th.

Transportation from Madinah to Makkah will be provide by coach bus.

Support for Voco hotel will be provide by the guide in The Address hotel. A guide will also be with you in Majar Alkabesh

Yes, if your airline allows it. Please update us with your new dates.

Rawaf Mina will provide a sleeping mattress and drinks in Muzdalifah

Please contact the airline that issued your ticket.

You can find Hajj Health Guidelines on this link: https://hajj.nusuk.sa/Guidelines/HealthGuidelines

No, your family members are not automatically included. You need a separate profile for each family member.

Muzdalifah is an open area where we spend the night of the 10th of Dhul Hijjah; there will be no tents or dividers.

You should receive the visa by email once it is issued. Sometimes, Nusuk emails end up in the junk folder, so please check there as well. Also, periodically check your Nusuk account; you should find a link to download the visa.

You should have received your airline ticket by now if it was purchased as a custom flight. However, tickets for Service Provider (preloaded) flights may take until May 20th to be issued.

If your flight is booked through Nusuk, Rawaf Mina will arrange for your transportation

All Rawaf Mina flights will not arrive in Hajj terminal in Jeddah.

No, your passport will stay with you.

Yes, but Rawaf Mina won’t be able to provide you with transportation service from and to the airport. Also Rawaf Mina won’t be meeting you at airport or will be responsible to provide you accommodation for any additional days you may need.

You need to check with the airline that issued your ticket

Rawaf Mina will not be arranging Hadi/Qurbani, the official platform for Hadi/Qurbani is: www.adahi.org

Yes, all males will get Ihram

Your submitted Support Tickets will be listed here. Please read the FAQs below before submitting a Support Ticket. Thank you!.

Asked By Rawda Fawaz, I haven't received my visa yet, should I be concerned?

Asked By sekne amine, Will transportation be provided from Madina to Makkah

Asked By Yasser Malackara, Any communication on the guide and support for Vocco hotel packages. with Majar Kabash tents

Asked By Aziz Kagdi, Can I change my return group flight ticket date to extend by 2 days to coincide with the hotel and package availability dates?

Asked By Fahad Syed, Salaam, for Muzdallifah in open ground do we get any bedding water etc?

Asked By Magdi Widaatalla, My wife and I are flying from Dubai to Madinah and from Jeddah back to Dubai. Why do our tickets not include checked luggage?

Asked By Magdi Widaatalla, Do you have any information about the required vaccine for travelers from Canada?

Asked By Badiul Hassan, I have updated my profile and the booking is under my name. Are my family members automatically included, or do they need to create separate profiles?

Asked By Fahad Syed, What are arrangements in Muzdalifah

Asked By Mohammed SHAIK DAWOOD , How do I find my Hajj visa number?

Asked By Rawda Fawaz, When do I expect to receive my airline ticket?

My flight arrives in Jeddah, but my package starts in Madinah, who will arrange and pay for my transportation.

Is my flight going to arrive at the Hajj terminal?

Are you going to keep my passport with you?

Can I buy an airline or train ticket on my own to travel to Madinah/Jeddah when I arrive?

Can I upgrade my flight to business class?

Who will arrange Hadi/Qurbani. Is Rawaf Mina going to take care of that?

Are you going to provide me with Ihram?

Can I buy my own ticket and arrive earlier or depart later than the package timeline?

I want to go with a specific Sheikh or guide, what package should I book?