Tickets

Your submitted Support Tickets will be listed here. Please read the FAQs below before submitting a Support Ticket. Thank you!.

Rawaf Mina will provide a sleeping mattress and drinks in Muzdalifah

Please contact the airline that issued your ticket.

You can find Hajj Health Guidelines on this link: https://hajj.nusuk.sa/Guidelines/HealthGuidelines

No, your family members are not automatically included. You need a separate profile for each family member.

Muzdalifah is an open area where we spend the night of the 10th of Dhul Hijjah; there will be no tents or dividers.

You should receive the visa by email once it is issued. Sometimes, Nusuk emails end up in the junk folder, so please check there as well. Also, periodically check your Nusuk account; you should find a link to download the visa.

No, you shouldn't be concerned if your booking on Nusuk is confirmed. The issuing of visas can take up until May 19th.

You should have received your airline ticket by now if it was purchased as a custom flight. However, tickets for Service Provider (preloaded) flights may take until May 20th to be issued.

If your flight is booked through Nusuk, Rawaf Mina will arrange for your transportation

Please wait until you receive your ticket from Nusuk.

All Rawaf Mina flights will not arrive in Hajj terminal in Jeddah.

No, your passport will stay with you.

Yes, but Rawaf Mina won’t be able to provide you with transportation service from and to the airport. Also Rawaf Mina won’t be meeting you at airport or will be responsible to provide you accommodation for any additional days you may need.

You need to check with the airline that issued your ticket

This seems to be a glitch and you don't need to do anything.

So far, there is no need to leave any funds in your eWallet. To withdraw the funds from your eWallet, click on withdraw and follow the instructions.

Yes, this was confirmed by Nusuk

Rawaf Mina will not be arranging Hadi/Qurbani, the official platform for Hadi/Qurbani is: www.adahi.org

Please take a screen shot of your eWalet transaction and send it to us with name and passport number (preferably a scan of the first page of passport)

As long as your flight arrangements are made through Nusuk portal, Rawaf Mina will adjust your stay to give you two nights subject to hotel availability.

Yes, all males will get Ihram

Guides will be assigned after Ramadan

Your submitted Support Tickets will be listed here. Please read the FAQs below before submitting a Support Ticket. Thank you!.

Asked By Fahad Syed, Salaam, for Muzdallifah in open ground do we get any bedding water etc?

Asked By Magdi Widaatalla, My wife and I are flying from Dubai to Madinah and from Jeddah back to Dubai. Why do our tickets not include checked luggage?

Asked By Magdi Widaatalla, Do you have any information about the required vaccine for travelers from Canada?

Asked By Badiul Hassan, I have updated my profile and the booking is under my name. Are my family members automatically included, or do they need to create separate profiles?

Asked By Fahad Syed, What are arrangements in Muzdalifah

Asked By Mohammed SHAIK DAWOOD , How do I find my Hajj visa number?

Asked By Rawda Fawaz, I haven't received my visa yet, should I be concerned?

Asked By Rawda Fawaz, When do I expect to receive my airline ticket?

My flight arrives in Jeddah, but my package starts in Madinah, who will arrange and pay for my transportation.

Is the date and time of my flight final? I received a message from Nusuk saying: “Please note that the dates may change by one or more days when the e-ticket is issued”. I need to book my connecting flight.

Is my flight going to arrive at the Hajj terminal?

Are you going to keep my passport with you?

Can I buy an airline or train ticket on my own to travel to Madinah/Jeddah when I arrive?

Can I upgrade my flight to business class?

I received a payment reminder even though payment was successful!

Should I leave some funds in me eWallet? How can I withdraw the funds from there?

For phase 2, are we going to have time to prefer and configure flights for packages?

Who will arrange Hadi/Qurbani. Is Rawaf Mina going to take care of that?

I still didn’t receive my confirmation and I can’t see my itinerary. The money is already deducted from my eWallet.

My flight arrives at a later date than my stay in Madinah, am I gonna miss these days?

Are you going to provide me with Ihram?

When will I be assigned a guide?

Can I buy my own ticket and arrive earlier or depart later than the package timeline?

I want to go with a specific Sheikh or guide, what package should I book?